We at Bapan Mondal aim to provide high-quality digital products, courses, and services. This Refund Policy explains when refunds are available and how to request one.
1. Digital Products (Downloads, Templates, Files)
Non-refundable once the product has been delivered or downloaded, due to the nature of digital goods.
If you face a technical issue that prevents access, contact us within 7 days so we can assist.
2. Online Courses / Training Programs
Before Course Start: Full refund (minus payment gateway fees) if requested at least 48 hours before the first live session/module release.
After Course Start: Refund within 7 days of start if you have consumed less than 20% of the course content. A processing fee and gateway charges may apply.
No refunds after 7 days from course start or if >20% content is consumed, whichever is earlier.
3. Services (Consulting, Custom Work)
Before work begins: 100% refund minus gateway fees.
After work begins: Pro-rata refund for unspent time/resources; completed work portions are non-refundable.
4. Subscriptions
Subscriptions renew automatically unless canceled before the renewal date.
Partial period refunds are generally not provided after renewal; cancel anytime to stop future billing.